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Privacy Policy
Last updated: Oct 6th, 2025
Thank you for choosing to use Jittr for your eSIM needs. We are committed to protecting your personal information and your right to privacy.
If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact our support team through the Help Center or by emailing support@jittr.app.
When you visit our website https://www.jittr.app/ (the “Website”), use our mobile application (the “App”), or otherwise use any of our services (the “Services”), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.
This privacy notice explains:
- What information we collect
- How we use it
- What your rights are
If there are any terms you do not agree with, please discontinue the use of our Services immediately.
This privacy notice applies to all information collected through our Services, as well as any related services, sales, marketing, or events.
Table of Contents
- What information do we collect?
- How do we use your information?
- Will your information be shared with anyone?
- How do we handle your social logins?
- What is our stance on third-party websites?
- How long do we keep your information?
- How do we keep your information safe?
- What are your privacy rights?
- Children’s Policy
- Controls for do-not-track features
- Do California residents have specific privacy rights?
- Do we make updates to this notice?
1. What information do we collect?
1.1 Personal information you disclose to us
In Short: We collect information that you provide to us.
Examples:
- Personal Information Provided by You: Email address
- Payment Data: Payment details are processed securely by Stripe.
- Social Media Login Data: If you register using Google, Facebook, or another account.
All personal information must be accurate and kept up to date.
1.2 Information automatically collected
In Short: Some information — such as IP address, device details, browser type — is collected automatically.
Includes:
- Log and Usage Data: IP address, browser, device type, activity on Services.
- Device Data: hardware model, operating system, carrier.
1.3 Information from the App
- Mobile Device Data (ID, OS, carrier, etc.).
- Push Notifications (if enabled).
Failure to provide accurate information may prevent us from completing orders or providing Services.
The only third parties we will share your data are courts, and data will only be shared upon legal request by law enforcement or a judge.
2. How do we use your information?
In Short: We use your information for legitimate business interests, to fulfill contracts, comply with legal obligations, and/or with your consent.
Purposes include:
- Facilitating account creation and login.
- Requesting feedback.
- Managing accounts.
- Protecting our Services (fraud monitoring, security).
- Responding to legal requests.
- Fulfilling and managing orders/payments/returns.
- Delivering requested services.
- Providing customer support.
3. Will your information be shared with anyone?
In Short: We only share data with your consent, to comply with laws, to provide services, or to protect rights.
Legal bases:
- Consent
- Performance of a Contract
- Legal Obligations
- Vital Interests
Situations where we share data:
- Upon valid legal request by law enforcement or a judge
4. How do we handle your social logins?
If you log in using a social media account, we may receive profile info (e.g., name, email, friends list, profile picture).
We use this only as described in this Privacy Policy. Please review your social provider’s privacy policy for more details.
5. How long do we keep your information?
In Short: As long as necessary to fulfill the purposes outlined here, unless required by law.
Examples:
- Provision of Services: 12 months or as required by law.
- Data Usage: 12 months or as required by law.
- Invoices and Billing Records: 7 years.
- Customer Support Records: 3 years.
6. How do we keep your information safe?
We use encryption, anonymization, and secure servers.
However, no system can be 100% secure — transmission is at your own risk.
7. What are your privacy rights?
In Short: You may access, change, or terminate your account at any time.
You have the right to:
- Request access/copies of your data.
- Request rectification or erasure.
- Restrict processing or object to processing.
- Withdraw consent at any time.
- File a complaint with your local authority if in the EU/EEA/Switzerland.
Account deletion requests will be honored, though some data may be retained for fraud prevention, investigations, or compliance.
8. Children’s Policy
Jittr is not directed to children under 12 (or other age limits under GDPR/local law).
We do not knowingly collect children’s data. Parents can request deletion by emailing privacy@jittr.app.
9. Do California residents have specific privacy rights?
In Short: Yes. California users have special rights under CCPA and “Shine the Light” laws.
- Can request disclosure of categories of data collected.
- Can request deletion of data.
- Can opt-out of future selling of data (Jittr does not sell personal data).
- Right to non-discrimination for exercising privacy rights.
Verification will require identity confirmation.
10. Do we make updates to this notice?
In Short: Yes. We will update this Privacy Policy as needed to remain compliant with laws.
The updated version will be indicated by the “Last Updated” date. Significant changes may be announced by notice or direct communication.